Privacy Policy
Effective Date:
April 6, 2026
This Privacy Policy explains how Qomplement, Inc. ("Qomplement," "we," "our," or "us") collects, uses, discloses, and protects personal information when you access or use our website, applications, APIs, and related services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope of This Policy
This Policy applies to:
Visitors to our website
Users of our platform and APIs
Customers and their authorized users
This Policy does not apply to:
Third-party services not controlled by Qomplement
Data processed on behalf of customers under separate agreements (see Section 3)
2. Information We Collect
We collect information from multiple sources depending on how you interact with the Services.
2.1 Information You Provide Directly
You may provide personal information such as:
Full name
Email address
Organization or company name
Account credentials
Billing and payment information (processed via third parties)
Communications (support requests, feedback, messages)
2.2 Account and Usage Data
When you create and use an account, we collect:
Account identifiers
Subscription details
Usage activity within the platform
API usage metrics
2.3 Content and Customer Data
If you upload files, documents, or other data:
We process this information solely to provide the Services
We do not use your content for unrelated purposes unless explicitly permitted
2.4 Automatically Collected Information
We automatically collect technical and usage data, including:
IP address and approximate location
Device type, operating system, and browser
Unique device identifiers
Pages visited and interactions
Access timestamps
Referring and exit URLs
2.5 Cookies and Similar Technologies
We use cookies, local storage, and similar technologies to:
Authenticate users
Maintain sessions
Store preferences
Measure performance and analytics
You can manage cookie preferences via your browser settings. Disabling cookies may impact functionality.
2.6 Information from Third Parties
We may receive information from:
Analytics providers
Payment processors
Infrastructure and identity providers
Business partners (where applicable)
3. Data Processing Roles
Depending on the context:
Qomplement acts as a data controller for website visitors and account data
Qomplement acts as a data processor for customer-uploaded data handled on behalf of customers
Processing of customer data may be governed by separate agreements (e.g., Data Processing Agreement).
4. How We Use Information
We use personal information for the following purposes:
4.1 Service Delivery
Provide, operate, and maintain the Services
Process transactions and subscriptions
Authenticate users and secure accounts
4.2 Communication
Respond to inquiries and support requests
Send service-related communications (e.g., updates, security notices)
4.3 Product Improvement
Analyze usage patterns and trends
Debug and optimize performance
Develop new features and services
4.4 Business Operations
Manage billing and payments
Enforce agreements and policies
Prevent fraud, abuse, and misuse
4.5 Legal Compliance
Comply with applicable laws and regulations
Respond to lawful requests from authorities
5. Legal Bases for Processing (EEA/UK)
Where applicable, we rely on:
Contractual necessity (to provide Services)
Legitimate interests (e.g., improving Services, preventing fraud)
Consent (where required)
Legal obligations
6. How We Share Information
We do not sell personal data. We may share information in the following cases:
6.1 Service Providers
We engage trusted third-party providers (e.g., cloud hosting, analytics, payments, AI infrastructure) to process data on our behalf under contractual obligations.
6.2 Business Transfers
Information may be transferred in connection with:
Mergers
Acquisitions
Financing or asset sales
6.3 Legal and Safety
We may disclose information when necessary to:
Comply with legal obligations
Protect rights, safety, or property
Investigate fraud or misuse
6.4 With Your Direction
We may share information when you explicitly instruct us to do so.
6.5 Aggregated or De-identified Data
We may use and share data that has been anonymized and cannot reasonably identify individuals.
7. Data Retention
We retain personal information:
For as long as necessary to provide the Services
As required for legal, tax, or accounting purposes
To resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and applicable obligations.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed in countries other than your own, including the United States.
Where required, we implement safeguards such as:
Standard contractual clauses
Contractual protections with service providers
10. Your Privacy Rights
Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction of inaccurate data
Deletion of your data
Restriction or objection to processing
Data portability
Withdrawal of consent
Opt-out of certain data uses
To exercise your rights, contact: hello@qomplement.com
We may verify your identity before fulfilling requests.
11. U.S. Privacy Rights (e.g., California)
If you are a California resident, you may have rights under applicable laws, including:
Right to know what data is collected
Right to delete personal data
Right to correct data
Right to opt out of sharing for certain purposes
Right to non-discrimination for exercising rights
12. Third-Party Services and Links
Our Services may contain links to external websites or integrations. We are not responsible for their privacy practices.
13. Children's Privacy
The Services are not intended for children under 13, and we do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Where required, we will provide additional notice.
15. Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at: hello@qomplement.com